Cancellation Policy

This is a general summary of how cancellations and payment release work on muviis today.

Before the experience date

Either the traveler or the host can cancel a booking before it happens. Cancelling only changes the booking's status — it does not automatically refund a payment that's already been made.

Payment and escrow

When a traveler pays for a booking, the host's 80% share is held by muviis (muviis keeps a 20% platform fee) until the traveler confirms the experience happened as promised. If the traveler doesn't respond within 3 days of the booking date, the payment is automatically released to the host.

Refunds

muviis does not issue automatic refunds. If a traveler reports a problem with a booking, the held payment stays held while muviis reviews it, and any refund is decided and issued manually — this protects hosts from false claims and travelers from hosts who don't show up.

This page is a plain-language summary, not a binding legal contract. It will be replaced with formal Terms once reviewed by counsel.